Trust & Safety Guidelines

Our Commitment to Community Safety

Esparex actively verifies business sellers with statutory KYC and GST checks, scans listings with AI visual moderation, and monitors chat for fraud patterns. However, staying informed and vigilant during physical meetups and digital payments is your strongest protection against scams.

Golden Rules for Buyers

1.
Never Send Advance Payments: Do not transfer money (via UPI, bank transfer, or gift cards) prior to physically inspecting and testing the spare part or device in person.
2.
Look for the Verified Business Shield: For critical parts (screens, motherboards), prioritize sellers bearing the green "Verified Business" badge with verified GSTIN and shop registration.
3.
Keep Chat On-Platform: Avoid moving negotiations immediately to WhatsApp or Telegram. Keeping records within Esparex chat ensures you are protected in case a dispute arises.
4.
Verify Model Fitment: Check exact device model numbers (e.g., SM-G991B vs SM-G991U) before purchasing displays, charging flexes, or batteries to ensure fitting.

Golden Rules for Sellers

1.
Verify Inbound Bank SMS: Never rely on payment screenshots shown by the buyer. Always check your own bank app or official bank SMS to confirm funds have credited before handing over the item.
2.
Disclose Part Authenticity: Always declare whether a part is original OEM, refurbished, or compatible aftermarket. Accurate disclosures build long-term reputation and prevent disputes.
3.
Protect Personal Address: Individual sellers should share public meeting spots rather than private home addresses. Commercial sellers should list their verified shop location.
4.
Beware of Fake QR Codes: Remember: you neverneed to enter your UPI PIN or scan a QR code to "receive" money. Scanning a QR code always debits your account.

Recognizing Common Fraud Patterns

1. Fake UPI Screenshot Simulation

Scammers use spoofed mobile apps that generate realistic fake "Payment Successful" screens. Defense:Check your own bank account balance or wait for your bank's confirmation SMS before releasing merchandise.

2. "Scan QR Code to Receive Money" Trap

Fraudulent buyers send a QR code claiming it will transfer funds into your wallet once scanned. Defense: Entering a UPI PIN or scanning a code ONLY authorizes an outgoing payment from your bank.

3. Advance Courier / Booking Fee Demand

An out-of-town seller offers an unrealistically cheap device and demands an advance courier fee via UPI. Once paid, the seller vanishes. Defense: Always transact locally in person.

4. Overpayment / Reversal Scam

A scammer claims they accidentally sent extra money and asks you to immediately "refund" the difference before the original fraudulent transfer bounces. Defense: Verify all credits with your bank branch directly.

Physical Meetup & Testing Checklist

Select a Public, Busy Location: Arrange to meet during daytime in well-lit, populated areas (shopping centers, popular cafes, metro stations, or local mobile repair markets).

Bring Diagnostic Tools or a Neutral Technician: If buying delicate components (iPhone OLED screen, battery, logic board), meet near a trusted repair shop to plug in and test touch sensitivity, color uniformity, charging draw, and cameras.

Inspect Device Security & Accounts: For used phones/laptops, ensure the previous owner has completely logged out of Apple iCloud, Google FRP, and Samsung accounts, and performed a factory reset in your presence.

Trust Your Instincts: If a deal feels too good to be true, the seller appears evasive, or pressures you to complete payment in haste, walk away immediately.

How to Report Abuse or Scams

If you encounter a suspicious listing, counterfeit product, abusive chat message, or fraud attempt on Esparex, report it immediately:

Click the Report flag icon located on any listing page or in your active chat header.
Select the applicable violation reason: Spam, Scam, Prohibited Item, Offensive Content, Misleading Info, or Sold Elsewhere.
Provide details and submit. Our Trust & Safety team investigates flagged reports and removes non-compliant listings.

For urgent escalation or cybercrime grievances, email our Grievance Officer at grievance@esparex.in or call +91 9030787819.

Child & Minor Safety Policy

Esparex is strictly an 18+ marketplace. Minors are prohibited from conducting unattended physical meetups or financial transactions without direct parent or legal guardian supervision. We actively cooperate with cyber police authorities to prevent any illicit activity involving minors.