Question 1

How do I create an account or log in to Esparex?

Accepted Answer

Esparex uses passwordless authentication. Simply click 'Login' or 'Post Ad', enter your 10-digit Indian mobile number, and submit the 6-digit One-Time Password (OTP) sent to your phone via SMS. No passwords or email verifications are required for standard user accounts.

Question 2

What should I do if I do not receive the OTP SMS?

Accepted Answer

First, verify that you entered a valid 10-digit mobile number. Wait 60 seconds for network latency and use the 'Resend OTP' button if needed. Ensure your mobile number is not in Do-Not-Disturb (DND) mode for transactional SMS. If issues persist, try again after 5 minutes or contact support.

Question 3

Can I control who sees my mobile number?

Accepted Answer

Yes. In your Account Profile Settings, under 'Mobile Number Visibility', you can choose between 'Show' (visible to all buyers), 'Hide' (buyers can only communicate via Esparex in-app chat), or 'On-Request' (buyers must request your number via chat).

Question 4

How do I permanently delete my Esparex account?

Accepted Answer

You can permanently delete your account at any time by going to Account Settings > Delete Account. Type 'DELETE' to confirm. Upon submission, all your active listings and chat profiles are immediately removed from public view, and identifiable data is purged in accordance with our data retention schedule.

Question 5

Can I use multiple accounts with the same phone number?

Accepted Answer

No. Each 10-digit Indian mobile number is mapped to exactly one unique Esparex user profile. Maintaining duplicate or fraudulent secondary accounts is prohibited under our platform terms.

Question 6

How do I search for specific device parts or repair services?

Accepted Answer

Use the top search bar to type the exact device brand and model (e.g., 'iPhone 13 display' or 'Samsung S22 battery') or select a category from the navigation menu. You can apply filters for Brand, Model, Condition, Location (City/Radius), and Price Range to find exact matches in your locality.

Question 7

What is the difference between OEM, Refurbished, and Compatible parts?

Accepted Answer

OEM (Original Equipment Manufacturer) parts are authentic original components manufactured by or for the device brand. Refurbished parts are pre-owned original parts restored to full working order. Compatible (Aftermarket) parts are third-party replacements that match specifications but are produced by independent accessory manufacturers. Sellers are mandated to disclose this condition explicitly in every listing.

Question 8

How do I contact and negotiate with a seller?

Accepted Answer

Click the 'Chat with Seller' button on any active ad. This opens our secure, real-time messaging portal where you can negotiate pricing, ask technical questions, request additional photos, and agree on a public meetup location.

Question 9

Can I pay sellers through Esparex escrow or delivery?

Accepted Answer

Esparex is currently an open, hyper-local discovery marketplace. Payment and handover occur directly between you and the seller. We strongly advise meeting in person at a public location or technician shop to test components prior to making payments via UPI or cash.

Question 10

What precautions should I take when buying screens or motherboard parts?

Accepted Answer

Always inspect electronic items in person. For screens, bring testing tools or meet at a local technician's workshop to test touch sensitivity, dead pixels, and brightness before paying. Never transfer advance booking fees to unverified sellers.

Question 11

Is it free to post ads for used electronics and spare parts?

Accepted Answer

Yes! Posting standard classified ads on Esparex is completely free. We also offer optional premium 'Spotlight' ad boosts for sellers seeking top search placement and maximum reach.

Question 12

What are the rules for uploading photos to an ad?

Accepted Answer

You must upload between 1 and 5 clear, real photographs of the actual item being sold (JPEG/PNG/WebP format, maximum 5MB each). Stock renders, internet photos, watermarks with external contact numbers, and inappropriate images are automatically rejected by our visual moderation engine.

Question 13

Why does my ad title or description get a validation error?

Accepted Answer

Titles must be between 10 and 80 characters long and accurately name the brand, model, or part. Descriptions must be between 20 and 500 characters. Phone numbers, external URL links, repetitive keyword stuffing, and profanity are strictly forbidden in titles and descriptions.

Question 14

How do I edit or mark my ad as 'Sold'?

Accepted Answer

Navigate to Account > My Ads. Click 'Edit' on any active listing to update the price, photos, or description. Once an item has been sold, click 'Mark as Sold' to immediately hide it from public search results and prevent unnecessary inquiries.

Question 15

How long does a posted ad remain active?

Accepted Answer

Standard ads remain active for 30 days. You will receive an automated notification before expiration, allowing you to renew or reactivate the listing with a single click if the item is still available.

Question 16

Can I list multiple spare parts in a single ad?

Accepted Answer

For clarity and search accuracy, we recommend creating individual listings for distinct high-value items (such as a display or motherboard). For stripped donor boards or bulk small ICs, you may list them as a single lot while detailing the components in the description.

Question 17

What is a 'Verified Business' account on Esparex?

Accepted Answer

A Verified Business account is designed for wholesalers, repair shop owners, and electronics retailers. Verified profiles receive an official green 'Verified Business' shield badge on all listings, a dedicated public storefront URL, and enhanced buyer trust.

Question 18

What documents are required to get the Verified Business shield?

Accepted Answer

To register your business, go to Account > Register Business and provide your registered Business Name, GSTIN (Goods and Services Tax Number), Shop & Establishment Act license or trade certificate, and physical shop address. Our compliance team verifies documents within 24 to 48 hours.

Question 19

Can I manage inventory across multiple repair branches?

Accepted Answer

Yes. Business users can specify their primary workshop address and secondary service coverage localities to ensure nearby buyers and repair seekers locate their nearest store.

Question 20

What happens if a business account submits false GST or trade documents?

Accepted Answer

Esparex enforces zero tolerance for counterfeit or fraudulent business credentials. Any account submitting forged or third-party GST certificates will be permanently suspended, all active listings wiped, and details recorded for platform security.

Question 21

How do wholesale buyers contact B2B sellers for bulk purchases?

Accepted Answer

Wholesale buyers can visit a business's public storefront page, view their full catalog, and initiate bulk chat inquiries directly to negotiate volume pricing.

Question 22

How do I list my electronic repair services as a technician?

Accepted Answer

Click 'Post Service' from the main menu. Select the service categories you specialize in (e.g., Screen Replacement, Battery Service, Motherboard Micro-soldering, Water Damage Diagnostics), specify your turnaround time, starting prices, and whether you offer on-site service or shop walk-in.

Question 23

What is the difference between 'On-Site' and 'Shop Walk-In' services?

Accepted Answer

'Shop Walk-In' means customers bring devices directly to your physical workshop. 'On-Site' indicates that you or your technicians travel to the customer's home or office location to perform diagnosis and repairs.

Question 24

How are repair service disputes or warranties handled?

Accepted Answer

Technicians are required to clearly state their warranty duration (e.g., 30-day screen touch warranty, 90-day battery warranty) in their listing description and written customer receipts. Disputes should be resolved amicably between the parties based on the advertised warranty terms.

Question 25

Can customers leave reviews for repair services?

Accepted Answer

Yes. Customers who engage with technicians on Esparex can leave verified star ratings and feedback to help build long-term reputation and credibility across the local community.

Question 26

Are unauthorized IMEI alteration or FRP bypass services permitted?

Accepted Answer

No. Esparex strictly prohibits any services that violate Indian cyber laws, including IMEI reprogramming, illegal unlocking of stolen devices, or unauthorized SIM duplication. Listings of this nature are immediately banned.

Question 27

Why is my new ad showing 'Held for Review' or 'Pending'?

Accepted Answer

To protect buyers from scams and counterfeit goods, newly submitted or edited ads are scanned by our automated AI moderation system. If an ad contains high-value keywords, new image uploads, or price anomalies, it is queued for a brief manual check (typically completed within 15–60 minutes).

Question 28

What items and services are strictly prohibited on Esparex?

Accepted Answer

Prohibited items include: stolen devices/parts, counterfeit products falsely branded as OEM, devices with tampered IMEI numbers, iCloud/FRP bypass tools for stolen phones, hazardous damaged batteries, weapons, non-tech goods, adult content, and deceptive financial/loan schemes.

Question 29

Why was my listing rejected?

Accepted Answer

Common reasons for ad rejection include: (1) Uploading stock/internet photos instead of real photos; (2) Including phone numbers or URLs in titles or images; (3) Prohibited or counterfeit products; (4) Deceptive pricing (e.g., ₹1 for a high-end smartphone); (5) Duplicate listing submissions.

Question 30

How do I report a suspicious ad or scammer?

Accepted Answer

On any listing page or in a chat conversation, click the 'Report' flag icon. Select the appropriate reason (Spam, Scam, Prohibited Item, Offensive Content, Misleading Info, or Sold Elsewhere) and add details. Our Trust & Safety team reviews reports promptly.

Question 31

How can I appeal a rejected ad or account suspension?

Accepted Answer

If you believe your listing was rejected in error, you can edit the ad to address the flagged issue or email our moderation support desk at support@esparex.in with your listing ID.

Question 32

What is an 'Ads Spotlight' promotion?

Accepted Answer

Spotlight is a paid promotional boost that pins your spare part or service listing to the top of category feeds, homepage highlights, and search result headers, increasing views by up to 5x.

Question 33

What payment methods are supported for Spotlight promotions?

Accepted Answer

We support secure digital payments through authorized Indian payment gateways, including UPI (Google Pay, PhonePe, Paytm, BHIM), Net Banking, Debit Cards, and Credit Cards.

Question 34

What is the Esparex Refund Policy for paid promotions and subscriptions?

Accepted Answer

Esparex maintains a strict No-Refund Policy. All payments made for Spotlight ads, listing promotions, boost credits, and business storefront subscriptions are non-refundable once activated or served on the platform. In the event of a verified duplicate technical charge, refunds will be reversed to the original payment method upon verification.

Question 35

Can I get a GST tax invoice for business advertising expenses?

Accepted Answer

Yes. Business users with a registered GSTIN on file automatically receive a GST-compliant tax invoice for all paid Spotlight promotions and subscription renewals in their Account Dashboard.

Question 36

What is the #1 rule for avoiding scams on Esparex?

Accepted Answer

Never pay upfront to unverified individual sellers. Always meet in person at a public place or technician shop, physically inspect and test the device/part, and only then transfer payment.

Question 37

How do fake UPI payment screenshot scams work, and how can sellers stay safe?

Accepted Answer

Fraudulent buyers sometimes generate fake UPI transfer screenshots using simulation apps. As a seller, NEVER hand over your item based on a screenshot shown by the buyer. Always verify that you have received the official transaction SMS or notification directly from your own bank app.

Question 38

What should I do if a seller asks for a 'courier booking fee' or 'delivery deposit'?

Accepted Answer

Do not transfer money. Legitimate local sellers will arrange an in-person exchange. Demanding upfront courier deposits or customs clearance fees is a classic scam pattern. Report the user immediately.

Question 39

Why should I keep all communications inside the Esparex chat?

Accepted Answer

Keeping conversations within the Esparex chat protects you. If a dispute or scam attempt occurs, our moderation and safety team can review the verified chat logs to take swift enforcement action or provide evidence to law enforcement.

Question 40

Where can I report illegal activity or contact the Grievance Officer?

Accepted Answer

For critical safety concerns, cyber fraud, or statutory complaints, contact our Grievance Officer directly at grievance@esparex.in or call +91 9030787819. All statutory grievances are acknowledged within 24 hours.

Help Center & Frequently Asked Questions

Account & Registration

Buying & Finding Spare Parts

Selling & Posting Ads

Verified Business & Storefronts

Repair Services & Technicians

Moderation, Approvals & Prohibited Items

Spotlight Ads, Payments & Billing

Trust, Safety & Scam Prevention

Still have questions?